TERMS AND CONDITIONS


TICKETS

If you have bought your ticket from an outlet you will need to take your ticket to any of our bus stops where the driver will exchange your voucher for your bus ticket. 

Tickets for either Red Route - City Tour or Blue Route - City & Beatles Tour can be purchased at any of our bus stops. You can use either cash or card to pay for your ticket. 

TICKETS PURCHASED VIA OUR WEBSITE

If you have purchased your ticket via our website, please print your voucher and redeem it at any stop on route. 

If you cannot print your voucher, you must present your voucher on your phone or tablet at either Stop 1 The Royal Albert Dock or Stop 2 Box Office at Canada Boulevard L3 1BY.

TIMETABLE AND PRICES

Times and prices listed on our website are provided as a guide only. Liverpool City Sights cannot be held responsible for changes to the opening times or prices of third-party visitor attractions. Liverpool City Sights reserves the right to vary tour times without notice, when required.

BOOKINGS

It is not necessary to book in advance for either of our tours, however we highly recommend that you book in advance for the Live Guided Blue Route - City & Beatles Tour as these tours are extremely popular and sell out quickly. 

MISSED TOUR

Blue Route - City & Beatles Tour is a 48hr ticket. If you miss your tour, you are welcome to take any available tour within the 48hr period and/or before the expiration of your ticket. Subject to availability, please see a member of our customer service team at either stop 1 or stop 2 for availability. 

Red Route - City Tour - not applicable as this is a hop on hop off tour.

CHILDREN

Child tickets are available for children aged from 2-15 years. Children must be accompanied by an adult at all times. Children under 2 may travel for free as long as the child does not occupy a seat to the exclusion of a fare-paying passenger.  

PROMOTIONAL CODES

To redeem a promotional code please go to the book now page and enter your code where prompted. For more information please see our FAQs 

DAYS OUT GUIDE - NATIONAL RAIL 2 FOR 1

Please print your voucher prior to your trip. Your voucher must be presented and redeemed at Liverpool City Sights Box Office - Canada Boulevard L3 1BY. Valid Rail Ticket must also be presented. This ticket promotion is not valid on the Blue Route - City & Beatles Tour, however you can upgrade to this tour please see our sales staff at stop 1 or stop 2.

BOOKING.COM

You can either choose to print or present your ticket with your QRCode on phone or tablet. Your voucher must be presented and redeemed at Liverpool City Sights Box Office - Canada Boulevard L3 1BY. Entry will not be permitted at any other stop.

LOST TICKETS

Please keep your ticket safe. If you lose your ticket issued to you by the driver or customer service representative, and you wish to travel again during the duration of the 24 hour or 48-hour ticket, you will be charged the full ticket price for a replacement ticket.

DEPARTURE POINTS AND TIMES

Liverpool City Sights endeavours to provide departure points and times for the service which are as accurate as possible. However, Liverpool City Sights reserves the right to vary such departure points and times without notice, as circumstances require. Liverpool City Sights endeavour to inform visitors of road closures on the website www.liverpoolcitysights.co.uk

TOUR ROUTE

Liverpool City Sights reserves the right to deviate from the route of a service in the event of local events, road works or road accidents or where reasonably prudent to do so in the light of circumstances beyond Liverpool City Sights’ control. 

BUSES AND BUS SAFETY

While Liverpool City Sights endeavours to operate its open-top double-decker buses, it reserves the right to operate a replacement vehicle in unforeseen circumstances out of our control.

During busy times, seating cannot be guaranteed on either deck on the Hop On Hop Off Red Route.

Liverpool City Sights reserves the right to refuse access to travel on a departure should circumstances be deemed to compromise tour safety.

For safety reasons, all customers on the upper deck of a bus are required to remain seated while the bus is in motion.

PRICING AND PROMOTIONAL OFFERS

Prices relating to our services can be found on the relevant prices page of our website. All prices are inclusive of applicable local taxes. Liverpool City Sights reserves the right to alter the prices of any services immediately and without notice.

Liverpool City Sights acts in the capacity of a disclosed agent for attraction tickets sold to The Beatles Story, The Wheel of Liverpool and St Johns Beacon Tower Experience.  

Liverpool City Sights may from time to time offer discounts or promotional offers, with or without a discount or promotional code. Discounts with codes are usually only valid for one transaction and, once the code is used, it will be deactivated and will no longer be valid. 

Liverpool City Sights does not bear any responsibility or liability for discounts or promotional offers published on external websites and reserves the right to withdraw any discounts and promotional offers at any time without notice. 

ATTRACTION TICKETS

Liverpool City Sights is acting in the capacity of a disclosed agent for The Beatles Story, The Wheel of Liverpool and St Johns Beacon Tower Experience in relation to entrance tickets. Entry to these attractions is subject to The Beatles Story, The Wheel of Liverpool and St Johns Beacon Tower Experience individual terms and conditions which can be found through their websites. As such, when you purchase an entrance ticket through Liverpool City Sights you are contracting directly with the third party in relation to the entrance ticket.

REFUNDS

In the event that Liverpool City Sights is unable to provide a Service throughout the period of the validity of your ticket through circumstances within its control, you shall be entitled to a full or partial refund of the price of your ticket. Any application for a refund must be made in writing to admin@liverpoolcitysights.co.uk. Please scan and attach your ticket to your email. 

In the event that Liverpool City Sights shall not be in breach of these terms and conditions, nor shall it be liable for delay in performing, or failure to perform any of the services if such delay or failure results from events, circumstances or causes beyond our control, No refund will be applicable.

ACCIDENT OR LOSS

Please take care of all your personal property. Liverpool City Sights will not be liable for any loss, damage, delay, inconvenience, direct or consequential loss, however caused, unless due to negligence by Liverpool City Sights, in which case its liability is limited (except for death or personal injury) for damages to a maximum of the refund of the ticket price.

ALCOHOL

The consumption of alcohol is prohibited on all services at all times.

SMOKING/VAPING

Smoking and vaping are strictly prohibited from all of our tours. Anyone found to be smoking or vaping will be asked to leave the tour.

UMBRELLAS

Umbrellas can not be used on the open deck of our buses for health and safety reasons.

TICKET AGENTS

Where a ticket is purchased from one of Liverpool City Sights ticket agents, any query regarding the ticket purchase or refund request must be referred to the ticket agent who sold the ticket.

IMAGES

You hereby acknowledge that Liverpool City Sights may take photographs on board any of the services, and you consent, for the purposes of the Data Protection Act 1998 and any other relevant legislation, law or regulation, to any such photographs which include images of you being used in Liverpool City Sights’ marketing and promotional materials, including the website and leaflets. 

PASSENGER CONDUCT

At its discretion Liverpool City Sights may, ask any person to alight from a service if it deems his/her conduct offensive or a nuisance to other passengers, or if behaving in such a way as to constitute a risk to his/her safety or to the safety of other passengers, and Liverpool City Sights shall have no further liability in this regard.

FEEDBACK

If you have any feedback on the Services or the Platforms, please email: admin@liverpoolcitysights.co.uk

INFORMATION ACCURACY

Liverpool City Sights endeavours to ensure that the information contained within the website is accurate at the time of publication, but accuracy cannot be guaranteed due to unforeseen circumstances out of our control.